Warranty Information

Warranty Disclaimer:

Thank you for choosing the Treat & Train® Remote Dog Trainer. This warranty is for products purchased on or after January 1st, 2024 directly from www.treatandtrain.com.

Product Warranty:

Treat & Train Remote Dog Trainer comes with a 1-year limited warranty from the original date of purchase against faulty materials or workmanship (the “Warranty”). This Warranty is for the benefit of the original retail consumer purchaser only, cannot be assigned to any third party. This Product will (at the discretion of BTW Global, LLC, hereinafter referred to as “Treat & Train”) be replaced at a prorated amount for one (1) year from the original date of purchase; providing always that the following conditions are satisfied:

• Fitting and installation instructions have been followed correctly in accordance with the Operating Guide;
• This Product has been used only for the purpose for which it is intended and in accordance with the Operating Guide;
• This Product has not been misused or handled carelessly;
• This Product has been purchased by the user for domestic use and not used for hire purposes;
• Repairs have not been attempted other than by our service staff or authorized dealers.

Claims Procedure:

Any claim made under this Warranty should be made by filling out the form below setting out the date and place of purchase and a brief explanation of the problem which has led to the claim. This form should include a copy of proof of the purchase date in the form of a receipt. Treat & Train retains the right to request the return of this Product at any stage in the claims procedure but the Product itself is not required on first notification of any claim unless specifically requested by a customer care specialist.